FAQ

FAQ

The quickest and easiest way to order is via the website using either your credit/debit card details or Paypal. 

Choose the product you want and click and the button "add to basket", then select "Secure Checkout" you will be redirect to our checkout. At this step enter your shipping address and your payment method to process your order.

If you have any queries or questions, please feel free to email us using info@richardjamesfragrances.com

No, accounts are totally optional.

Yes, definitely!  During the checkout process you are able to enter any shipping address and specify a different billing address.

Yes!  You can choose as many item(s) as you want, just click "Add to Basket" and go back to the product page you are interested in and click "Add to Basket" on that item as well before proceeding to "Secure Checkout" to finalize your order.

UK & US Tracked are FREE for orders over 100£

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. 

Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

We securely accept all major credit cards and PayPal.

Here at Richard James Fragrances, we take your peace of mind and security extremely seriously. We aim to ensure that your shopping experience is safe, secure and can be trusted. From the moment you enter the checkout, every piece of information is secure. Any payment transactions will be encrypted using secure sockets layer (SSL) technology.

Our checkout process uses industry standard SSL (Secure Sockets Layer) 128-bit encryption (the strongest possible) which secures your data. In our case, this service is provided by Verifone.

Our payment provider automatically & securely processes your order immediately after it is placed.

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible! 

Once your order is dispatched, estimated delivery time is between 2 to 4 business days for the UK and the US. 

Please consider any holidays that might impact delivery times.

UK Tracked

£3.95 (FREE for orders over £100)

UK Next Day

£5.95 (FREE for orders over £170)

US Standard Tracked Delivery

£4.95 (FREE for orders over £100)

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us atinfo@richardjamesfragrances.com. We would be glad to help you at any time!

You can check our return policy here